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Frequently Asked Questions

What does it mean to have an individual lease?

Individual leasing means that we lease per bedroom. Each person is responsible for only his/her portion of the common areas and his/her bedroom. If your roommate does not come back for the spring semester, you will not be responsible for his/her payment.

Do you have a roommate matching system?

Yes, we do offer roommate matching. If you don’t have anyone in mind that you would like to live with, we can match you up with someone! There is a "Roommate Matching Form" you will complete to let us know more about what you are looking for in a roommate. During the summer, we will determine the best match for you based on the information given.

When is my rent due?

You have three installment payment options to pay the entire amount due under the lease – one installment, two installments, or twelve installments. If you choose to pay a single installment for the entire amount, that single installment is due August 1. If you choose to pay in two semester installments, those installments are due August 1 and January 1. If you choose to pay in twelve installments, the first installment is due on August 1 and the remaining eleven installments are due on the 1st of the next eleven months. Please note that these are all installment payment options and not monthly rent.

How do I pay my rent?

  • Pay with a personal check, money order, or cashier’s check.
  • Pay with a credit card online through our Resident Portal. Service fee may apply.*
  • Have your financial institution automatically deduct rent from your bank account each month to send in payment.
  • Pay with check online using your resident portal free of charge!

Do you allow pets?

We do not allow pets at University Lofts with the exception of medical reasons, with documentation provided.

Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?

University Lofts insurance will not cover your personal belongings. We suggest getting renter’s insurance for this reason. It is generally inexpensive and will cover your personal items should an unfortunate incident occur.

What if I need to break my lease or don't return for the spring semester?

The lease with University Lofts is binding and cannot be broken. If you cannot live at University Lofts after signing your lease, you can re-let your bedroom. However, University Lofts is not responsible for finding potential relettees. Please call the leasing office for more information on re-letting.

What if I need maintenance in my bedroom or apartment?

If you need maintenance, simply go to your resident portal on our website and fill out a maintenance request. You can also call or stop by the front desk during office hours. If it is an emergency, please notify the front office immediately.

What furniture is provided?

Each bedroom will have a full/queen sized bed (depending on unit), desk, chair, dresser, armoire, and night stand. The living area comes with a Smart TV and an upscale furniture package including a modern couch/loveseat, end table, coffee table, and barstools. The kitchen comes fully equipped with a refrigerator, microwave, dishwasher, and plenty of cabinet and counter space! There are also Bosch stackable washers and dryers provided in each unit.

How do I receive mail and packages?

All mail will be delivered to your apartment’s mailbox located on the lobby floor of the Chenango building. Packages too large for your mailbox are kept in the leasing office and can be picked up during office hours.

How close are you to campus?

University Lofts is located just 3.7 miles from campus.

What type of parking is available at your community?

There is a parking garage located behind the community just off of State Street. This parking garage has a private entry into the building that only residents will have access to. Please contact the office for further details.

What do I need to bring to my new apartment?

We suggest that you bring:

  • Bedding for a full/queen-sized bed.
  • Toiletries
  • Dishes/Cookware.
  • Decorations to make your new room feel like home!

What kinds of events do you have at University Lofts?

University Lofts has resident events that range from pizza parties to Taco Tuesdays. Not only is there free food at events, but it’s also a great way to meet everyone in the community!

Are leases for families with children available?

Yes. The property’s policy is included here for family occupants with a child(ren) under the age of eighteen (18) who is domiciled with (i) at least one parent, legal guardian, or another person having legal custody of the child under the age of eighteen, or (ii) the designee of such parent or other person having such custody, with written permission of such parent or other person. For family households with children, all household members age eighteen (18) or older must: (A) complete an application, and (B) sign the lease as a Resident. For family households with children under the age of eighteen (18), at least two (2) people will be permitted to occupy a single bedroom. If a family household with children under the age of eighteen (18) requires additional occupancy per bedroom, additional occupants may be allowed on a case-by-case basis based on factors including, but not limited to, the size of the bedroom(s) and unit, age of the children, configuration of the unit, any physical limitations of the property, and local occupancy codes. If the child occupant reaches eighteen (18) years of age during the term of the lease, the lease will be allowed to complete its term, but renewal will only be offered in compliance with the occupancy policy as stated. Child occupants who are under twenty-four (24) months at the time the lease is signed will not be counted under the occupancy policy for purposes of maximum occupancy but will be counted for subsequent leases if they reach the age of twenty-four (24) months during the term of the lease. The Landlord has the right to lease any empty bedroom(s). Families should contact the office directly regarding the application for family households, as this process varies from individual leasing and the required forms are not all available electronically.

What if I don't have a guarantor?

No Guarantor? No Problem, University Lofts offers Leap as an option! Leap is a quick and easy process that fills in for a guarantor or parent co-signer. Leap's application is free online and takes around 5 minutes to complete. You will get a conditional decision within 30 minutes during normal business hours. Click here to apply or contact the office for more information.